PRIVACY POLICY

Last updated: January 22, 2025

Protecting your personal data is a priority for DARK M STUDIO. This privacy policy informs you about how we collect, use, and protect your data when you use our website.

1. Data Controller

The data controller is DARK M STUDIO, represented by Maksen MANCER, in his capacity as [Co-Manager/Co-Director]. For any questions, you can contact us at: contact@darkmstudio.com.

2. Data collected

Prospect data: Retained for 3 years from the last contact made by you.

Customer data: Retained for the duration of the contractual relationship, then archived for 10 years to meet accounting and tax obligations (France/Luxembourg).

3. Purposes of the processing

Your data is collected for the following purposes:

• To respond to your requests for quotes or information.

• To manage customer relations and monitor production projects.

• To send invoices and manage accounting.

• To improve the user experience on our website.

4. Legal basis

The processing of your data is based on:

• Consent: When you fill out our form.

• The performance of a contract: To provide the audiovisual service ordered.

• Legitimate interest: To ensure the security of the site and analyze our performance.

5. Shelf life

Prospect data: Retained for 3 years from the last contact made by you.

Customer data: Retained for the duration of the contractual relationship, then archived for 10 years to meet accounting and tax obligations (France/Luxembourg).

6. Data Sharing

Your personal data is never sold to third parties. It is only accessible by:
• Authorized DARK M STUDIO staff.
• Our host Wix.com (which ensures secure data storage).
• Where applicable, our payment providers or accounting tools.

7. Your Rights (GDPR)

In accordance with European regulations, you have the following rights:

• Right of access: To know what data we hold about you.

• Right to rectification: Change inaccurate information.

• Right to erasure (“right to be forgotten”): Request the deletion of your data.

• Right to object: Refuse to allow your data to be used for marketing purposes.

• To exercise these rights, simply send an email to: contact@darkmstudio.com

8. Data Security

As a user of the Wix platform, your data is stored on secure servers behind a firewall. We also use the HTTPS protocol to ensure that information transmitted on our site is encrypted.

9. Policy Amendment

We reserve the right to modify this policy at any time. Changes will take effect immediately after they are posted on the website.